Refund & Return Policy

Lega Metal (operated by Zingla Shopping Pvt Ltd) | Effective Date: 16 October 2026

1. Overview

At Lega Metal, we want you to be happy with your purchase. This policy explains when you can request a return, replacement, or refund, and how the process works. It should be read together with our Shipping Policy and Terms and Conditions.

2. Order Cancellation

You can cancel an order or change the delivery address before it is dispatched by contacting us with your order number. Once the order has been dispatched, it cannot be cancelled, but you may refuse delivery or request a return as per this policy.

For prepaid orders cancelled before dispatch, the refund will be issued to the original payment method within [X] working days.

3. Damaged, Lost, or Missing Parcels

If your parcel arrives damaged, or is lost or missing, you must report it to us within 10 days. To process your request, you must provide:

  • Your Order Number (mandatory)
  • Your Payment Receipt
  • Clear photos or an unboxing video showing the damage (for damaged parcels)

After verification, we will offer a replacement or a refund, as applicable. Requests made after 10 days or without the required details may not be accepted.

4. Wrong or Defective Product

If you receive a product that is different from what you ordered or has a manufacturing defect, please contact us within [X] days of delivery with your order number, payment receipt, and photos of the product. After verification, we will arrange a replacement, repair, or refund.

5. Return Eligibility

A product is eligible for return only if:

  • The return request is made within [X] days of delivery
  • The product is unused, in its original condition, and in its original packaging
  • All tags, accessories, and invoices are included
  • The order number and payment receipt are provided

The following items are not eligible for return: [custom or made-to-order items, used products, products damaged due to misuse, products without original packaging, etc.]

6. Return Process

  1. Contact us at the email or phone number given below with your order number and reason for return.
  2. Our team will review your request and confirm whether it is approved.
  3. If approved, we will arrange a pickup or tell you where to send the product.
  4. Pack the product securely in its original packaging.
  5. Once we receive and inspect the product, we will confirm the refund or replacement.

7. Undelivered or Returned Parcels (Incorrect Address)

If delivery fails because of an incorrect address or incomplete details, the parcel will be returned to us. For prepaid orders, the refund will be issued after the returned parcel is received at our warehouse, within the time period stated by us. Shipping charges [may / may not] be deducted from the refund in such cases.

8. Refund Method and Timeline

  • Prepaid orders: The refund is credited to the original payment method (UPI, card, net banking, wallet) within [X] working days after the returned product is received and approved.
  • Cash on Delivery orders (if applicable): The refund is sent by bank transfer or UPI to the account details you provide.
  • Your bank or payment provider may take some additional days to show the amount in your account.

9. Shipping Charges

Shipping charges are non-refundable, except when the return is due to our error, such as a wrong, defective, or damaged product. [Edit this to match your policy.]

10. International Orders

For international orders, return and refund requests must be made within [X] days of delivery. Return shipping costs, customs duties, and import taxes are the responsibility of the customer, unless the return is due to our error.

11. Changes to This Policy

Only Zingla Shopping Pvt Ltd / Lega Metal has the right to change or update this Refund and Return Policy at any time. Updated policies will be published on our website, and the effective date will be revised accordingly.

12. Contact Us

For return or refund requests, please contact us:

  • Email: Zinglashoppingpvtltd@gmail.com
  • Phone / WhatsApp: (+91) 766 9920 053
  • Address: Zingla Shopping PVT. LTD. Office No. 5,6, Bhati Complex, Sector-101, Salarpur, Noida. 201304
  • Support hours: Monday – Saturday: 80:00-08:00